Our most fulfilling aspect is the contentment of our customers. Whilst our sales are empowered to execute effective, efficient service with high integrity and accountability, the satisfaction of our customers is most imperative. Not only are our components reasonably priced within the sector, but ensuring the quality of our products is a statutory characteristic within our business.
Most importantly, respect is a leading value within our association, through our employees and clients. We hope to build long-lasting relationships with our current and future clients, whilst showcasing excellent customer service, equality and transparency. We have a coherent vision to take this British brand to the next stage of the Auto-motive parts sector, through co-operation with professional partners in order to execute challenges, as we foster an environment of collaboration.
Our quality policy is to achieve a sustained growth by providing products and services that consistently satisfy and exceed the needs and expectations of our customers. This level of quality is achieved through adoption of a quality management system which satisfies the requirements of ISO 9001:2015 and demonstrates the competence of the company to existing customers, potential customers and independent auditing authorities. The quality management system is a commitment to; Maintain an environment that supports the delivery of quality products and services. Endeavour, at all times, to maximise customer satisfaction with the products and services provided by our company. Set meaningful quality objectives and ensure they are regularly reviewed by senior management. Communicate the quality policy and quality objectives to stakeholders. Undertake the training, provide resources, and use support as needed to supply quality products and services to all customers. Ensure compliance with all relevant legal, regulatory and safety requirements. This policy will be implemented through the formal quality management system. The system will be regularly audited and reviewed to ensure its ongoing suitability, adequacy and effectiveness. These actions will be used to identify improvement opportunities.
